A New York man says he was laughed at by an operator at Uber’s emergency hotline after reporting that he was sexually assaulted by an Uber driver this month. The operator later hung up after refusing to refer the man to her manager. The driver has since been banned from the platform.
From now on, Uber drivers will start their shifts with selfies.
The ride-hailing company is expanding its Real-Time ID Check feature across the US, it announced in a blog post Friday. Drivers submit a selfie through the app to ensure the person driving the car matches Uber’s account on file.
The feature doesn’t connect to a background check or do anything else to ensure the underlying safety of Uber drivers. Instead, it just checks that the person in the car is the same one Uber has on file.
Drivers will be asked periodically to submit selfies before accepting rides, Uber said. The company uses Microsoft’s Cognitive Services API to compare the photo to one it has. If the photos don’t match, a driver’s account will be temporarily blocked. Read more…
More about Microsoft, Uber Drivers, Selfies, Uber, and Business
Last month, Uber agreed to pay $ 84 million to settle lawsuits in California and Massachusetts to the 385,000 plaintiffs in two cases brought against it in 2013, over whether its drivers should be classified as employees. That’s a pittance compared to what it would have had to pay drivers in those two states alone: Reuters reports that court documents made public this week show that had those drivers been Uber employees, they’d have received a whopping $ 730 million in expense reimbursements over the past seven years. The money would have gone towards covering the cost of fuel and vehicle maintenance,…
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